We collect the information we need to process your order and look after your account, such as your name, address, email and order history.
If you contact us about feeding or care, we keep that conversation so we can help you again next time.
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Last updated 1 October 2026
We collect the information we need to process your order and look after your account, such as your name, address, email and order history.
If you contact us about feeding or care, we keep that conversation so we can help you again next time.
We use your details to take payment, deliver your order and answer your questions. If you join the Biscuit letter, we use your email to send feeding reminders and care advice.
We never sell your data and we never share it for anyone else's marketing.
We share your details only with the couriers and payment providers that help us complete your order. They are only allowed to use it for that.
You can ask to see, correct or delete the information we hold about you at any time by contacting hello@biscuitpets.co.uk.
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